UNIVERSITY OF ILLINOIS AT URBANA

UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN

Problems with the Library Online Catalog

Connection problems

Problem

Comment

1. All I see is a "0" on the page when I connect to the online catalog . Some users of the Symantec (Norton) Internet Security 2003 Package experience this problem. Contact Symantec for advice at: http://www.symantec.com/techsupp/support_options.html or try another security product.

Timeout problems

Problem	Comment
1. The online catalog timeout is too short.	The standard timeout is just over 9 minutes. This is the length recommended by the software vendor.
2. The online catalog timeout is very short--30 seconds or less.	This often occurs with the AOL web browser. Change to another browser--for example, Internet Explorer or Firefox. This also may occur if you have Google Web Accelerator installed on your PC. For information on how to turn off Google Web Accelerator without uninstalling it, go to this web site: http://webaccelerator.google.com/support.html

Requesting problems

Problem	Comment
1. I fill out the request form in the online catalog and click the submit button, but nothing happens.	JavaScript must be turned on in your browser in order for the request form to work. Contact the CITES Help Desk at consult@uiuc.edu or 244-7000 for assistance with JavaScript.

MyAccount problems

Problem	Comment
1. I can't find information about media items (DVDs, CDs) that I have checked out on my MyAccount page.	We have turned off the display of information about media items on the MyAccount page because of a bug in online catalog software.
2. I can't print from the "My Account" screen.	Try a newer version of your web browser. Internet Explorer 5.0 or newer. Netscape 6.23 or newe

Other problems

Problem	Comment
1. I have problems with color contrast and/or background color on the online catalog screens.	Try a newer version of your web browser. Internet Explorer 5.0 or newer. Netscape 6.23 or newer.
3. Diacritics do not display correctly in records for Cyrillic language materials. Diacritic characters are replaced by small square boxes. In some cases, records for Cyrillic language materials will not print correctly, with some of the data appearing on the printed page as a meaningless string of text characters.	This problem occurs when using Internet Explorer as your browser. Diacritics display and print correctly when you use the Firefox web browser. For assistance in obtaining and installing Firefox, contact the CITES Help Desk at consult@uiuc.edu or 244-7000.

University of Illinois at Urbana-Champaign
Library Gateway Homepage
Comments to: Peggy Steele
Updated: 12/11/2006 ps

Problem	Comment
1. All I see is a "0" on the page when I connect to the online catalog .	Some users of the Symantec (Norton) Internet Security 2003 Package experience this problem. Contact Symantec for advice at: http://www.symantec.com/techsupp/support_options.html or try another security product.