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Remote Access FAQ for UIUC Library Staff

Frequently Asked Questions

(Back to Remote Access Help Page)

Remote Wired Access

What is DHCP?
DHCP stands for "Dynamic Host Configuration Protocol." It's a protocol for assigning dynamic IP addresses to devices on a network. With DHCP, your computer may have a different IP address every time it connects to the network. It simplifies network administration because the software keeps track of IP addresses rather than requiring that an administrator manage this task. So, a computer configured with DHCP can be added to a network, which must also be configured for DHCP, without the hassle of manually assigning the computer a unique IP address. In other words, DHCP automatically configures your computer to work on a network.

Dialup Access

What is a UIUC Library Internet-Connection Calling Card?
This calling card is purchased and owned by central library administration. It is specifically intended for library-related work via the internet. If needing to connect to the Internet via a modem, library staff should only use this calling card when not connecting locally to the UIUC campus network. This card provides modem access for these remote users. In essence, the calling card is a way for those who are traveling away from Champaign/Urbana to use a modem in order to dial back into the campus network at very reasonable connect rates. We highly recommend you use this service when possible rather than the 800-service from CITES or another service provider (See the Difference between the UIUC Library Internet-Connection Calling Card and other service providers).

Note that if you are going to be at a university or other significant organization while out of town, you should first try to get dialup or even ethernet network access through that university or organization.


How do I obtain a UIUC Library Internet-Connection Calling Card?
Email Susan Edwards of the Library Business Office at sedward@uiuc.edu.

What is the difference between using the UIUC Library Internet-Connection Calling Card and another provider service, such as the ones CITES offers?
The library (rather than CITES or another service provider) is dedicated to supporting your library-related electronic access. Plus, this card costs less than just about any other provider service (See What is the cost and who pays?). Information about the service CITES provides is at the CITES Dialup service pages.

Who can use your UIUC Library Internet-Connection Calling Card for library-related electronic access?
In general, all Library staff who need access to the UIUC network but are not able to connect locally to the network. For example, the calling card would be avaliable for any staff member who's attending an out-of-town, library-related conference. See your library unit for any specific guidleines and limitations.

Who is responsible for supporting this service?
Library Systems (see Contacting Library Systems).

What is the cost and who pays for the UIUC Library Internet-Connection Calling Card?
For now, the rate is low compared to just about any service provider, including CITES. It is being paid for by the Library's central administration.

How can I determine how many minutes I have on my Internet-Connection calling card?
Before you go on a trip, you should make sure you have an adequate number of minutes available on your card by manually dialing the 1-800 number and choosing the menu option that gives you your Internet-Connection card balance. If there is no menu option, dial a local number (once connected to the 1-800 number), listen to the remaining balance, then hang up before the local number is actually dialed.

NOTE:If you have less than 250 minutes on your card, please contact the Library Business Office to get more minutes for your trip.

Do I need to use VPN if using the calling card?
You do not need VPN since you will be dialing directly into a CITES terminal server, which effectively gives you UIUC access .

What led to the decision to use a calling card for dailup access?

General

What if you are not using library-owned equipment?

In this case, the Systems Office cannot guarantee a solution to remote access problems you encounter. We will, however, provide a reasonable amount of support given our constraint that we cannot be responsible for anything on your personal PC or laptop. We will offer reasonable guidance and support for services related to remote access to library services. If you have any questions about our service, please don't hesitate to contact us (How do I contact the Library Systems Office?).


I'd like to use AOL (or another service provider). What happens if I do not connect to CITES dialup service? Can I still connect to my G and H drives?

If you do not dial in directly to UIUC CITES dialup service, you need to install the VPN client in order to access UIUC network (and library services). For help in setting up a VPN connection, see VPN Connection. In order to access library resources via VPN, see Using VPN to access Library services.


Access Problems

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Comments to:Library Systems Office
Updated on: Friday, 25-Feb-2005 15:42:51 CST