The New Service Model (NSM) process began in Fall 2007, when a group was convened to advise the
University Librarian on priorities and directions for "new service models" that would build on the
Library's traditional strengths (including the depth of our collections and the quality of our
services) to ensure that Illinois remain as much a leader in the provision of library services in
the twenty-first century as it was throughout the twentieth.
Based on a synthesis of ideas from the Library faculty and staff, strategic priorities and
input from the campus community, the New Service Model (NSM) Program involves nearly two dozen
projects to be pursued over the next few years, as articulated in
"Library Services for the 21st Century at the
University of Illinois at Urbana-Champaign: Final Report and Recommendations of the Budget Group
Plus" (April 21, 2008).
University LibraryFor comments on this page contact: NSM Coordinator
Last modified by: Michelle Chronister on 11/10/08
