Library IT Help Desk ›› Staff Computers ›› Request Hardware/Software
Request Computer Hardware/Software
- Log a Work Request when you want to purchase new computers, printers, and other computer equipment.
- All requests for new equipment are evaluated and prioritized by the Manager, IT Workstation & Network Support and the Library IT Advisory Committee.
Request New Computer Hardware
- Log a Work Request to request new software for a staff computer.
- Library IT maintains concurrent user licenses for commonly used software applications. These applications are normally installed within a few days by IT Workstation & Network Support staff.
- When you request software for which Library IT does not have a concurrent user license, the process takes a little longer. Software purchase requests are reviewed and approved by the Library IT Advisory Group (ITAC). Approved requests are installed by IT Workstation & Network Support staff when the new software is received.
- Library units may purchase software using their own departmental funds. Log a Work Request to initiate the purchase. Be sure to include the account number to be charged. IT Workstation & Network Support staff install the new software when it is received.
- Standard Software on Staff PCs -- Click this link to see the standard suite of software applications installed on all Library staff PCs.
Request New Computer Software
- Library IT intends to replace all faculty, staff and public computers based on an expected three-year life cycle. This replacement strategy is dependent on the annual budget and is limited to CPU, keyboard and mouse. Other hardware such as monitors, printers and barcode readers are replaced on an as needed basis and as funding is available.
- Library IT makes every attempt to keep desktop software versions as current as possible. Library IT staff thoroughly test new versions prior to deployment.
When Will Existing Hardware/Software Be Upgraded?
Purchase Personal Software at CITES Software Webstore
- UI faculty, staff, and students may purchase over one hundred software applications offered by the CITES Software WebStore for use at home on their personal computers. Members of the University community often get significant discounts on their personal purchases.