Library IT Help Desk ›› About Us
About Us
- The Help Desk is a single point of contact for Library staff on information, questions and problems about Library production systems, desktop computer equipment, software applications, and user accounts.
- The Help Desk also provides several less visible services for production Library systems, such as managing regular incoming/outgoing data feeds for multiple systems, coordinating Voyager planning and use, and other activities.
Help Desk Staff
- Peggy Steele Manager, Library IT Help Desk
- Darlene Chirolas Research Information Specialist
- Jon Gorman Research Information Specialist
- Sharif Islam Research Programmer
- Jodi Kiesewetter Help Desk Consultant
- Helen Zhou Electronic Access Specialist
Library IT Data Feeds & Data Processing Services
- In addition to providing basic services for all library staff, the Library IT Help Desk also offers following services for production Library systems:
- Voyager & LibPrint Billing Feeds to UI Accts Receivable
- Voyager Invoice Feeds to UI Accts Payable
- Voyager Patron Data Feeds
- Voyager BatchCat Updates
- Voyager Bibcultivator
- TDNet Feeds to ORR
- SFX Feeds to ORR
- EBSCO Feeds to ORR
- ORR Feeds to OCLC