To place a request through the online Interlibrary Borrowing web pages you'll need your
NetID and password. Your NetID is located on your I-CARD and if you are a student
the password could be the same one you use for U of I Direct.
For faculty, your password was given to you when you obtained your I-CARD.
If you have forgotten your password or need assistance click here
CITES Password Assistance
If you need immediate help or have questions about using the online system, please call the Borrowing Office at (217) 333-0832 or visit the Information Desk located on the second floor of the Main Library for assistance.
My address and contact information is wrong.
When you login your personal information is pulled from one of two sources.
If you are staff or faculty, the information is pulled from payroll and you can update
your information through NESSIE. If you are a student, this information comes from your
U of I Direct files. If your address, phone, or email is wrong in the ILLiad system you will need to
update it in NESSIE or U of I Direct.
How long will it take to receive my material?
Loans take an average of 2 to 3 weeks to arrive.
Photocopied Materials take an average of 7 days to
arrive.
Give yourself plenty of time when requesting any material
through the Interlibrary Borrowing service. Our peak times of activity
are October/November and March/April. We make every effort to place
your requests as soon as they are received. Once your request is ordered
by the Interlibrary Borrowing staff, it is up to the lending library to
supply the material. You may ask for a status of your request at any
time, but please give the material a reasonable amount of time to be
requested, shipped, and processed.
How can I get my materials faster?
There are several things that you can do to speed up the delivery
time of your request. First, educate yourself with the UIUC library
system and how to search the catalog. Become familiar with the online
databases, electronic journals, and items that are available in full
text. If you need help, Please ASK!
We want you to get the materials you
need in a timely manner, but we need your help too.
FIRST check the UIUC Library Catalog known as
I-Share
The UIUC Library owns
over 10 Million volumes. Assume that the library has a copy
of the material you need.
SECOND if the book you want appears in the catalog, but
it is owned by one of the other 44 CARLI institutions, you can
place a request for the item yourself.
Click the following link for tutorials and information on how to use the request
function of Illinet Online. Look under "LEARN TO USE THE LIBRARY"
I-Share Tutorial
THIRD Do not use abbreviations for journal titles. For example
"J. Psy." is not enough information for us to fill your request. If you need
help to find the full journal title of your citation, contact the
Reference Department at:
333-2290. They are located in room 200 of the Main Library.
For e-mail reference service click here:
I prefer not to use documents in .pdf format. What are my options?
The Interlibrary Borrowing Office receives material in various formats which we cannot directly control. HOWEVER, if you will let us know that you prefer to receive your documents in print instead of electronically, we will be happy to honor your request. We have set up various special arrangements with students, staff, and faculty for a variety of reasons so that they may receive their materials in a manner that is easiest for them to use. Just contact us!
How does the UIUC DocExpress Service work?
UIUC DocExpress is a service to have materials owned by the UIUC Libraries copied for your
research use for a fee. Faculty and staff pay $3.00 per citation and students pay $5.00 per
citation. You must enter your account information for payment before placing a request. Most
materials are available in 2 business days, however microfilm and microfiche formats will take
longer. This service requires that you provide us with the call number and location of the materials
that you need photocopied.
Login to the UIUC DocExpress pages to learn more or place your photocopy request for
materials here on campus.
How does the RUSH Service work?
RUSH Service is available for photocopied items at
a charge of $15 per citation. This fee may be paid by VISA ®,
Master Card ®, a personal check, or departmental account.
RUSH material arrives within 72 hours
unless there is difficulty in obtaining the item. If the borrowing
office is unable to fill your request within the alloted time, you
will not be charged the RUSH fee and every effort is made to continue
to obtain the item.
How do the Digital Dissertations and the Dissertation Express Service work?
Digital Dissertations are now available online for UIUC affiliated library users
through ProQuest Digital
Dissertations. Most titles from 1997 to the present are available electronically. Please ask the
Library Information Desk for assistance using this online service if you experience difficulty.
Dissertation Express
is available at
a charge of $15 per dissertation. This fee pays for the shipping of the
material and the University pays for the item itself. This fee may be paid by VISA ®,
Master Card ®, a personal check, or departmental account.
Dissertation Express orders usually arrive within 4 to 5 business days
unless there is difficulty in obtaining the item. If the borrowing
office is unable to fill your request, you
will not be charged the fee. Only domestic dissertations are
available from our express supplier, foreign dissertations can be obtained
through a regular request. These items circulate for 30 days with
renewal for up to a year.
How will I know when my material arrives?
Notification for the arrival of loans is through your UIUC email account
and can be picked up at the Central Circulation Desk located on the second floor of
the Main Library. You will need to sign for the material at the time of pickup and show
a valid I-Card.
Photocopied materials are usually sent to us electronically. We
transfer the article to a web server and send you an email notice with
instructions to retreive your document.
Photocopies that are shipped
to us in the mail will be sent to the address indicated
on the contact information section of the web order form.
What will this service cost me?
There is no charge to fill ILL requests for material, unless you
choose to use the RUSH service or request a dissertation using the
Dissertation Express service. In both cases, additional paper work
must be filled out at the Borrowing Office to be sure that these fees
are approved by the requester.
The maximum amount that the Interlibrary Borrowing Office will spend on
one citation is $32.00. If the item you need exceedes that amount, we
will provide you with a referral for where the material can be viewed or
purchased.
Circulation Policies
Materials normally circulate for 21 days and renewals are
not granted. However, there are a few
exceptions: Videotapes circulate for two weeks. Materials lent from
the Center for Research Libraries (CRL)
and dissertations obtained through the Dissertation Express service
circulate for 30 days at a time and can be renewed for periods up to one
year.
Library User Responsibilities
Materials should be returned on or before the due date to Central Circulation
located on the second floor of the Main Library.
Failure to return
materials can result in all of your UIUC library privileges being blocked
until you return the items. Refusing to return materials places the
University of Illinois' borrowing privileges in jeopardy with other
libraries, preventing the ILL office from obtaining material for other UIUC
library users.
Since the
material is owned by other libraries, it is subject to recall at any time
and should be returned to the Borrowing Office immediately, regardless of
the original due date. If the material is recalled, the user will be contacted
by the Borrowing Office and informed of the situation.
Additionally, certain restrictions such as "In Library Use Only" or "No
Photocopying" may be placed on the material by the owning library.
"High Demand Title" Borrowing
There are several types of material that are not generally available for ILL.
These "high demand titles" include:
Textbooks, Computer Manuals, and multi media material. The reason these may not
be borrowed is that they are noncirculating, in use or on reserve at Lending libraries and therefore
very hard to obtain. They only circulate for short time periods and are subject to recall.
Users should not rely on ILL loans for their textbook reading or when needing extended access
to manuals. Exceptions are made for extenuating circumstances. In those instances, please contact
the Head of Interlibrary Loan or the Borrowing Office Supervisor for assistance.
Reference Library E-mail Service
Due to this new service, Dissertation Express requests will be limited to 5 titles per patron per year.
Titles published after 1997 should be used electronically, however if electronic access is not
available for these titles then these items will not count against the total 5 per year per patron
ordered through the Dissertation Express Service. Please contact the Borrowing Office if you
have questions.
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