ASSESSMENT BIBLIOGRAPHY

Readings on Assessment   Books on Survey Research Methods
Related Faculty Publications

• Andaleeb, S. S. & Simmonds, P. L. (1998). Explaining user satisfaction with academic libraries: strategic implications. College & Research Libraries, 59, 156-167.
• Association of College and Research Libraries. College Libraries Section's University Library Standards Review Committee. (1989). Standards for university libraries: evaluation of performance. College & Research Libraries News, 50, 679-691.
• Barter, R. (1994). In search of excellence in libraries: The management writings of Tom Peters and their implications for library and information services. Library Management, 15(8), 4-15.
• Christ, M., Daub, P. & Mac Adam. B. (1994). User studies: Reality check and future perfect. Wilson Library Bulletin 68, 38-44.
• Clougherty, L., Forys, J.W. & Lyles, T. A. (1998). The University of Iowa Undergraduate user needs assessment. College & Research Libraries, 59, 572-584.
• Durrance, J. C. & Fisher-Pettigrew, K. E. (2002). Toward developing measures of the impact of library and information services. Reference & User Services Quarterly, 42(1), 43-53.
• Edwards, S. & Browne, M. (1995). Quality in information services: Do users and librarians differ in their expectations? Libraries and Information Science Research, 17, 163-182.
• Harwood, N. & Bydder, J. (1998). Student expectations and satisfaction with the University Library. Journal of Academic Librarianship, 24, 161-171.
• Hernon, P., Nitecki, D. & Altman, E. (1999). Service quality and customer satisfaction: An assessment and future directions. Journal of Academic Librarianship, 25, 9-17.
• Hiller, S., & Self, J. (2004). From measurement to management: Using data wisely for planning and decision-making. Library Trends, 53(1), 129-155.
• Johnson, D. T. (1995). Focusing on the library customer: Revelation, revolution, or redundancy? Library Trends, 43, 318-325.
• Kleiner, J. & Hamaker, C. (1997). Libraries 2000: Transforming libraries using document delivery, needs assessment, and networked resources. College & Research Libraries, 58, 355-374.
• Martula-Millson, C. & Menon, V. (1995). Customer expectations: Concepts and reality for academic library service. College & Research Libraries, 56, 33-47.
• Nelson, W.N. & Feneckes, R. (2002). Standards and assessments for academic libraries: A workbook. Chicago: Association of College and Research Libraries.
• Powell, R. R. (1992). Impact Assessment of University Libraries: A consideration of issues and research methodologies. Library and Information Science Research, 14, 245-257.
• Pritchard, S. (1996). Determining quality in academic libraries. Library Trends, 44, 572-594.
• Robinson, E. (1995). Studying user satisfaction: Why do it? How to do it? Where next? One library's experience. New Review of Academic Librarianship, 1, 179-185.
• Wehmeyer, S., Auchter, D. & Hirshorn, A. (1996). Saying what we will do and doing what we say: Implementing a customer service plan. Journal of Academic Librarianship, 22, 173-180.

• Babbie, E. (1990). Survey research methods. 2nd ed. Belmont, CA: Wadsworth Publishing.
• Dillman, D.A. (2000). Mail and Internet surveys: The tailored design method. 2nd edition. New York, NY: John Wiley & Sons, Inc.
• Fowler, F. J. (2002). Survey research methods. 3rd edition. Thousand Oaks, CA: Sage Publications.
• Golden, G. (1982). Survey research methods. Chicago, IL: Association for College and Research Libraries.
• Rossi, P. H., Wright, J. D. & Anderson, A.B. (1982). Handbook of survey research. New York, Academic Press.
• Singer, E. & Presser, S. (1989). Survey research methods: A reader. Chicago, IL: University of Chicago Press.

• Searing, S. E. (2007). Integrating assessment into recurring information literacy instruction: A case study from LIS education. Public Services Quarterly, 3(1).
• Kern, M.K. (forthcoming, Fall 2006) Looking at the Bigger Picture: An Integrated Approach to Evaluation of Chat Reference Services. The Reference Librarian, 46(95/96).
• Ward, D. & Kern, M.K. (forthcoming 2006) Combining IM and Vendor-based Chat: A Report from the Frontlines of an Integrated Service. portal: Libraries and the Academy, 6(4).
• Radford, M. & Kern, M.K. (forthcoming 2006). A Multiple-Case Study Investigation of the Discontinuation of Nine Chat Reference Services. Library and Information Science Research.
• Chrzastowski, T. E. and L. E. Joseph. (2006). Surveying Graduate and Professional Students’ Perspectives on Library Services, Facilities and Collections at the University of Illinois at Urbana-Champaign: Does Subject Discipline Continue to Influence Library Use? Issues in Science and Technology Librarianship, 45 (winter): refereed article 3 http://www.istl.org/06-winter/refereed3.html. (15 March 2006).
• Song, Y. (2006). Evidence-Based Marketing for Academic Librarians. Evidence-Based Library and Information Practice, 1(1) 69-80.
• Teper, J. H., & Erekson, S.M. (2006). The condition of our "hidden" rare book collections: A conservation survey at the University of Illinois at Urbana-Champaign. (2006). Library Resources & Technical Services, 50(3), 200-213.
• Gillie, E., & Teper, T. H. (2005). Assessing the University of Illinois at Urbana-Champaign's score collection. Notes, 61(4), 939-957.
• Jacoby, J., & O'Brien, N. P. (2005). Assessing the impact of reference services provided to undergraduate students. College & Research Libraries, 66(4), 324-340.
• Ward, D. (2005). Why users choose chat: A survey of behavior and motivations. Internet Reference Services Quarterly, 10(1), 29-46.
• Ward, D., & Teper, T. H. (2005). Undergraduate library collections 40 years later: An assessment of use and preservation needs at the University of Illinois at Urbana-Champaign. Collection Management, 30(1), 9-27.
• Weible, C. L. (2005). Where have all the dissertations gone? Assessing the state of a unique collection's shelf (un)availability. Collection Management, 30(1), 55-62.
• Elhard, K. C., & Jin Qiang. (2004). Shifting focus: Assessing cataloging service through focus groups. Library Collections, Acquisitions, and Technical Services, 28(2), 196-204.
• Jacoby, J., & Laskowski, M. S. (2004). Measurement and analysis of electronic reserve usage: Toward a new path in online library service assessment. Portal, 4(2), 219-232.
• Song, Y. (2004). International business students: A study on their use of electronic library services. Reference Services Review, 32(4), 367-373.
• Song, Y. (2004). A comparative study on information-seeking behaviors of domestic and international business students. Research Strategies, 20(1-2), 23-34.
• Ward, D. (2004). Measuring the completeness of reference transactions in online chats: Results of an unobtrusive study. Reference & User Services Quarterly, 44(1), 46-56.
• Atkins, S. S., & Hain Teper, J. (2003). Time and cost analysis of preparing and processing materials for off-site shelving at the University of Illinois at Urbana-Champaign Library. Collection Management, 28(4), 43-65.
• Chrzastowski, T. E. (2003). Making the transition from print to electronic serial collections: A new model for academic chemistry libraries? Journal of the American Society for Information Science and Technology, 54(12), 1141-1148.
• Hain, J. E. (2003). A brief look at recent developments in the preservation and conservation of special collections. Library Trends, 52(1), 112-117.
• Laskowski, M. S. (2003). Faculty and instructor use of media in the classroom: Results of two surveys. College and University Media Review, 9(1), 73-95.
• Laskowski, M. S., & Ward, D. (2003). The impact of implementing electronic reserves on staffing and service. Journal of Interlibrary Loan, Document Delivery & Information Supply, 13(3), 15-28.
• Teper, T. H., & Atkins, S. S. (2003). Building preservation: The University of Illinois at Urbana-Champaign's stacks assessment. College & Research Libraries, 64(3), 211-227.
• Wiley, L., & Chrzastowski, T. E. (2002/0). The Illinois Interlibrary Loan Assessment Project II: Revisiting statewide article sharing and assessing the impact of electronic full-text journals. Library Collections, Acquisitions, and Technical Services, 26(1), 19-33.
• Kibbee, J. Z., Ward, D. H., & Ma, W. (2002). Virtual service, real data: Results of a pilot study. Reference Services Review, 30(1), 25-36.
• Chan, W. S., & Rhue, D. (2001). Providing a digital portal to a print collection: A case study for an engineering documents collection. Science & Technology Libraries, 21(1/2), 29-42.
• Laskowski, M. S., & Ward, D. (2001). Creation and management of a home-grown electronic reserves system at an academic library: Results of a pilot project. The Journal of Academic Librarianship, 27(5), 361-371.
• Mischo, W. H., & Schlembach, M. C. (2001). Capturing patron selections from an engineering library public terminal menu: An analysis of results. Science and Technology Libraries, 21(1/2), 127-138.
• Laskowski, M. S. (2000). The impact of electronic access to government information: What user and documents specialists think. Journal of Government Information, 27(2), 173-185.
• Ma, W., & Cole, T. W. (2000). Creating an electronic database selection expert system. Illinois Libraries, 82(4), 265-272.
• Ma, W., & Cole, T. W. (2000). Genesis of an electronic database expert system. Reference Services Review, 28(3), 207-222.
• Mischo, W. H., & Cole, T. W. (2000). Processing and access issues for full-text journals at the University of Illinois at Urbana-Champaign. Successes and failures of digital libraries. Graduate School of Library & Information Science; University of Illinois at Urbana-Champaign. Graduate School of Library & Information Science, 21-40.
• Neumann, L. J., & Bishop, A. P. (2000). From usability to use: Measuring success of testbeds in the real world {at the University of Illinois}. Successes and failures of digital libraries. Graduate School of Library & Information Science; University of Illinois at Urbana-Champaign, 58-69.
• Youngen, G. K. (1999/0). Using current awareness search results to measure a journal collection's relevancy. Library Collections, Acquisitions, and Technical Services, 23(2), 141-148.
• Rudasill, L. M. (1999). User studies, library response: Providing improved instructional services {computer file}. IATUL Proceedings
• Sakaguchi, K. (1999). Journal assessment: A protocol analysis for establishing criteria for shared responsibilities for the japanese vernacular journal collection. Journal of East Asian Libraries, (118), 1-20.
• Chrzastowski, T. E., & Olesko, B. M. (1997). Chemistry journal use and cost: Results of a longitudinal study. Library Resources & Technical Services, 41, 101-111.
• Jacobson, F. F., & Ignacio, E. N. (1997). Teaching reflection: Information seeking and evaluation in a digital library environment. Library Trends, 45(4), 771.
• Sennyey, P. (1997). Assessing blanket order effectiveness: A neglected task in collection development. Library Acquisitions, 21(4), 445-454.
• Wygant, T. M. (1997). Use pattern analysis of a test collection. Behavioral & Social Sciences Librarian, 15(2), 1-20.
• Chrzastowski, T. E. (1995). Do workstations work too well? An investigation into library workstation popularity and the "principle of least effort". Journal of the American Society for Information Science, 46(8), 638-641.
• Allen, B. L. (1993). Logical reasoning and retrieval performance. Library & Information Science Research, 15, 93-105.
• Allen, B. L., & Sutton, B. (1993). Exploring the intellectual organization of an interdisciplinary research institute. College & Research Libraries, 54, 499-515.
• Allen, M. B. (1993). International students in academic libraries: A user survey. College & Research Libraries, 54, 323-333.
• Norlin, D. A., & Wright, J. C. (1993). The electric undergrad: An interactive library program. College & Research Libraries News, (7), 398-399.
• Norlin, D. A., Cardman, E. R., & Davis, E. B. (1992). Interface design and development: The human factor. Library Hi Tech, 10(3), 7-24.
• Chrzastowski, T. E. (1991). Journal collection cost-effectiveness in an academic chemistry library: Results of a cost/use survey at the University of Illinois at Urbana-Champaign. Collection Management, 14(1-2), 85-98.
• Olsen, M. S. (1991). Using R:Base to track blanket orders. Computers in Libraries, 11, 33-36.
• Allen, G. (1990). Database selection by patrons using CD-ROM. College & Research Libraries, 51, 69-75.
• Stelk, R. E., & Lancaster, F. W. (1990). The use of textbooks in evaluating the collection of an undergraduate library. Library Acquisitions, 14(2), 191-193.
• Allen, G. (1989). Patron response to bibliographic databases on CD-ROM. RQ, 29, 103-110.
• Chrzastowski, T. E., Cobb, D. A., & Davis, N. (1989). Library collection deterioration: A study at the university of illinois at urbana-champaign. College & Research Libraries, 50, 577-584.
• Clark, S. E. (1989). The online catalog: Beyond a local reference tool {statewide automated system for illinois}. Questions and answers: Strategies for using the electronic reference collection. University of Illinois at Urbana-Champaign, Graduate School of Library & Information Science, 144-152.
• Woodard, B. S. (1989). The effectiveness of an information desk staffed by graduate students and nonprofessionals. College & Research Libraries, 50, 455-467.
• Craver, K. W. (1988). The influence of online catalogs on academic library use by college-bound high school seniors. RQ, 28, 220-231.
• Porta, M. A., & Lancaster, F. W. (1988). Evaluation of a scholarly collection in a specific subject area by bibliographic checking: A comparison of sources. Libri, 38, 131-137.
• Golden, G. (1987). Taming the unfriendly system: Microcomputers as patron terminals to access an online catalog. What is user friendly?. University of Illinois at Urbana-Champaign, Graduate School of Lib. & Information Science, 61-79.
• Vick, N. J. (1987). Analyzing atlases. Information Bulletin Western Association of Map Libraries, 19, 30-32.
• Watson, P. D. (1987). CDROM catalogs--evaluating LePac and looking ahead. Online (Weston, Conn.), 11, 74-80.
• Williams, H. O. (1987). University of Illinois tests CD-ROM as sub for online catalog. American Libraries, 18, 16+.
• Forrest, C., & Gassmann, M. (1986). Development of a self-guided, audiocassette tour at a large academic library: Preliminary report. Research Strategies, 4(3), 116-124.
• Gorman, M. (1983). Reorganization at the University of Illinois at Urbana/Champaign library: A case study. The Journal of Academic Librarianship, 9, 223-225.
• Divilbiss, J. L., & Self, P. C. (1978). Work analysis by random sampling. Bulletin of the Medical Library Association, 66(1), 19-23.

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